Customer Service Specialist (1-Year Contract)

Join Rockwool as a Customer Service Specialist in a dynamic 1-year contract role based in beautiful Bali. This position offers a unique opportunity to manage key customer interactions, ensuring seamless order processing, delivery coordination, and invoicing while contributing to the growth of our customer base. In this role, you'll be the first point of contact for our clients, using tools like Salesforce and QuickBooks to manage customer data and transactions efficiently. Based in Canggu, you'll be part of a vibrant team that values innovation and customer satisfaction.

As a Customer Service Specialist at Rockwool, you'll play a crucial role in maintaining high standards of service and ensuring customer satisfaction. You'll work closely with our sales and logistics teams to ensure orders are processed accurately and delivered on time. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients. With a focus on continuous improvement, you'll have the chance to develop your skills and make a meaningful impact on our customers' experience.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and effective resolution.
• Process and manage orders using Salesforce and QuickBooks, ensuring accuracy and efficiency.
• Coordinate with the logistics team to ensure timely delivery of orders.
• Generate and manage invoices, tracking payments and follow-ups.
• Provide excellent customer service, building strong relationships with clients.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related field.
• Proficient in using Salesforce and QuickBooks.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Fluent in English and Bahasa Indonesia.
• Certification in customer service or sales is a plus.
• Passionate about delivering exceptional customer service and building strong client relationships.

🛠️ Keahlian

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